First, if you're unhappy with a purchase you've made from Wyvern on the web or elsewhere, contact us. We'll work with you to make it right. We stand behind our products.
Shipping charges are kept as close as possible to actual cost. We try to ship orders within 2 business days. If you need your order delivered by a certain date, it's always best to put that in the order comments. That allows us to keep and extra eye on it through the process. Occasionally we're away at an event there may be a delay in shipping. But we'll try to keep you posted in the event of a delay of more than a day or two.
Some products will require additional processing time. I'll keep you posted in this situation.
We ship items by US Postal Service and by UPS. Customers may select their shipping option upon checkout. Delivery times of packages sent through the US Postal Service vary depending on your location relative to Oregon. For example, Priority Mail usually takes from 1 to 5 days. Note that US Postal Service only guarantees the delivery time of Express Mail. Other mail classes can take longer, particularly at busy times of the year. UPS Ground delivery times vary from 1 to 6 business days. All UPS delivery times exclude Saturdays, Sundays and Holidays in the calculations.